Refund Policy

At Veggie Victory, we are committed to delivering high-quality Afro-Vegan meals and ensuring customer satisfaction. However, if an issue arises with your order, we are here to help. Please review our Refund Policy below to understand how we handle refunds, cancellations, and related concerns.

1. Refund Eligibility

Refunds may be granted under the following conditions:

• Incorrect Orders: If you receive an item that does not match your order.
• Incomplete Orders: If part of your order is missing upon delivery or pick-up.
• Damaged Items: If your order is delivered in a compromised condition (e.g., spillage, contamination).

Note:

• All refund requests must be submitted within 24 hours of receiving your order.
• Proof of the issue, such as photos or receipts, is required for processing refunds.

2. Refund Process

We strive to make the refund process simple and hassle-free:

• Step 1: Contact our customer support team via email at [email protected] or call our hotline at +234 808 975 0576.
• Step 2: Provide your order number, details of the issue, and any supporting evidence (e.g., photos of the item).
• Step 3: Upon approval of your claim, we will process your refund within 7-10 business days via the original payment method.

3. Exclusions

The following circumstances are not eligible for refunds:

• Personal Preferences: Dissatisfaction based solely on taste or individual preferences.
• Promotional Items: Refunds are not available for items purchased during promotions or on discounted terms unless the issue pertains to incorrect or damaged orders.
• Late Claims: Requests made after the 24-hour window will not be considered.

4. Changes and Cancellations

We understand that plans can change, and we aim to accommodate order adjustments where possible:

• Order Changes: You may modify your order within 10 minutes of placement. After this window, changes may not be possible if the preparation process has begun.
• Order Cancellations: Cancellations are accepted within 10 minutes of order placement. If the order has already been prepared, a cancellation fee may apply.

5. Customer Satisfaction Policy

If you are dissatisfied with your order for reasons other than those outlined above, we encourage you to contact us. While refunds may not apply, we are committed to addressing your concerns and finding a resolution that ensures your satisfaction.

6. Contact Us

For inquiries or concerns regarding refunds, cancellations, or order issues, please reach out to us:

• Email: [email protected]
• Phone: +234 808 975 0576
• Business Hours: 10:00am – 07:00pm

We value your trust and are committed to delivering the best Afro-Vegan dining experience. Thank you for choosing Veggie Victory!