Privacy Policy

At Veggie Victory, we value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website, mobile application, or dining services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with an exceptional dining experience and seamless service. This may include:

• Personal Details: Name, email address, phone number, and delivery address for order processing and account creation.
• Payment Information: Payment card details and billing information (processed securely through trusted third-party payment gateways).
• Order History: Details of your purchases to improve our services and provide personalized recommendations.
• Technical Data: IP address, browser type, and device information collected through cookies to enhance your browsing experience.

2. How We Use Your Information

Your information helps us deliver better services and experiences. Specifically, we use your data for:

• Order Fulfillment: To process and deliver your orders accurately and efficiently.
• Customer Support: To respond to your inquiries, complaints, or feedback.
• Marketing and Promotions: To send you updates, special offers, and Afro-Vegan recipes or events (only if you have opted in).
• Service Improvements: To analyze customer preferences and improve our menu, website, and app functionality.
• Legal Compliance: To comply with regulatory requirements or resolve disputes.

3. Sharing Your Information

We respect your privacy and handle your data responsibly:

• Third-Party Services: We may share information with trusted third-party providers for delivery, payment processing, and order management.
• No Unauthorized Sharing: We will never sell, rent, or share your personal information with other parties for marketing purposes without your consent.
• Legal Obligations: Your data may be disclosed if required by law or to protect the rights of Veggie Victory.

4. Your Data Rights

We believe in transparency and control over your personal data. As a Veggie Victory customer, you have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Data Deletion: Request the deletion of your personal information (subject to legal and operational constraints).
• Opt-Out: Unsubscribe from promotional emails or marketing communications at any time.
  To exercise your rights, please contact our customer support team at [Insert Contact Details].

5. Data Security

We take the security of your data seriously and have implemented robust measures to protect it:

• Secure Transactions: Payment information is processed through encrypted, PCI-compliant third-party gateways.
• Access Control: Only authorized personnel have access to your personal information.
• No Guarantee: While we take all reasonable precautions, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect insights into user behavior:

• Functional Cookies: Help us remember your preferences, such as delivery addresses or login details.
• Analytical Cookies: Allow us to understand website traffic and improve performance.
• Third-Party Cookies: Used for services like Google Analytics.
  You can manage or disable cookies in your browser settings; however, doing so may affect certain features on our website.

7. Changes to the Privacy Policy

Veggie Victory reserves the right to update this Privacy Policy as needed to reflect changes in our services or legal obligations.

• Notification of Changes: Updates will be posted on our website and mobile app with the effective date clearly stated.
• Continued Use: Your continued use of our services after changes have been implemented constitutes acceptance of the updated policy.

Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Email: [email protected]
Phone: +234 808 975 0576

Thank you for trusting Veggie Victory with your personal information. We are committed to maintaining your privacy and delivering a secure, Afro-Vegan dining experience.